Frequently Asked Questions

Avokindo is a trust-first social platform that connects people through verified profiles and real-world experiences. Unlike traditional dating or social apps, we focus on authenticity, safety, and meaningful connections backed by our Trust Score system and AI-powered facial verification.

Avokindo stands out with mandatory facial verification, behavioral Trust Score tracking, real-world event focus (not just chatting), GDPR/PDPA compliance, and a privacy-first architecture. Every user is verified and accountable, creating a safer community.

Yes! Avokindo offers a free tier with essential features including profile creation, event browsing, and basic matching. Premium subscriptions unlock additional features like priority matching, unlimited posts, and advanced filters.

Avokindo will be available on iOS (iPhone/iPad) and Android devices. We're launching in Q1 2026. Download from the App Store or Google Play Store.

We're initially launching in Malaysia and expanding to Southeast Asia. The app supports 16 languages including English, Malay, Chinese, Tamil, and more, making it accessible to diverse communities.

Your Trust Score is a reputation metric (0-100) calculated from verification status, event attendance, user ratings, response times, and community behavior. Higher scores unlock better matches and increased visibility. It's updated in real-time based on your interactions.

We use AWS Rekognition's liveness detection to verify you're a real person, not a photo or deepfake. During onboarding, you'll take a live selfie that's compared against your profile photos. This prevents catfishing and ensures profile authenticity. Your biometric data is encrypted and never shared.

Use the in-app report feature immediately. Our moderation team reviews reports within 24 hours. You can also block users instantly. Serious violations result in account suspension or permanent bans. We take safety seriously and have zero tolerance for harassment.

Yes! Premium users can submit government-issued ID for enhanced verification. This earns a verified badge and significantly boosts your Trust Score. IDs are reviewed by our secure verification team and stored encrypted in compliance with data protection laws.

We combine AI facial verification, multi-photo validation (photos must match your verified face), phone number verification, behavioral analysis, and community reporting. Our algorithm detects suspicious patterns like stock photos or stolen images, automatically flagging them for review.

We're GDPR and PDPA compliant with end-to-end encryption for chats, TLS/SSL for all data transfers, and encrypted storage via Firebase/AWS. Your data is never sold to third parties. You have full control over what you share and can delete your account anytime with complete data removal.

Absolutely. Go to Settings → Account → Delete Account. You'll need to re-authenticate for security. Deletion is immediate and irreversible, removing your profile, photos, chats, and all personal data from our servers within 30 days per GDPR requirements.

Yes! Under Settings → Privacy → Download My Data, you can request a complete export of your profile, messages, photos, and activity history. You'll receive a ZIP file within 48 hours. This is your right under GDPR Article 20 (Data Portability).

Only users you match with or who attend the same events can see your full profile. You control visibility settings: public (all users), matches only, or private (invisible until you initiate contact). You can also hide specific profile sections like age or location.

Tap the + button → Create Event → Choose type (Generous or Grateful post), add title, description, location, date/time, and photos. Set attendee limits and preferences. Events are reviewed for quality and safety before going live (usually within 2 hours).

Generous Posts are offers (you're hosting an event/experience). Grateful Posts are requests (you're looking for someone to share/sponsor an experience). Both build your reputation - generosity earns respect, gratitude shows appreciation.

Our algorithm matches based on Trust Score, shared interests, location proximity, event preferences, and behavioral compatibility. Express interest in events you like - if the host accepts, you're matched! You can then chat and finalize meetup details.

Both host and attendee confirm attendance and rate the experience (1-5 stars). Ratings impact Trust Scores. You can share event moments (photos), write reviews, and choose to connect as "buddies" for future meetups. Positive interactions boost your reputation.