01Free to use
These cost nothing:
- Downloading the app on the App Store or Google Play
- Creating an account and a profile
- Joining and running communities
- Discovering and attending free events
- Creating artist and venue profiles
- Chatting with people you connect with
02Buying inside the app
Prices for these are set by the person or business selling, in Malaysian ringgit, and shown on the item before you pay:
| What | Price set by |
|---|---|
| Event tickets | The event organiser |
| Paid community memberships | The community |
| Merchandise | The seller |
| Artist booking deposits & fees | The artist |
| Paid-forward treats | The venue |
| Backing a creator | You choose the amount |
03Transaction fee
Our payment gateway, HitPay, charges a fee for each payment. It depends on the payment method you choose and is shown as one Transaction fee line on the payment screen before you pay, so the total you see is the total you pay.
| Payment method | Transaction fee |
|---|---|
| Touch ’n Go eWallet | 1.9% of the amount |
| DuitNow | 1.2% of the amount |
| FPX online banking | 1.8% of the amount + RM 0.40 |
| Card (Visa, Mastercard) | 3% of the amount + RM 1.00 |
- Card and FPX payments need a total of at least RM 2.00.
- Platform fee: RM 0.00 — an introductory offer. Avokindo adds nothing on top of the transaction fee.
- Paid community memberships: Avokindo currently pays the transaction fee, so members pay the tier price only.
04For organisers & sellers
- Listing an event, a membership, merchandise or a booking is free.
- Avokindo currently takes no commission. Organisers and sellers receive the price they set, less any refunds.
- Earnings are paid out to your bank account on the payout schedule shown in the app.
05Avokindo Premium
An optional auto-renewing subscription, bought through the Apple App Store or Google Play. Prices are listed in US dollars; the price in your country, including Malaysian ringgit, is shown by the store on the purchase screen before you confirm.
| Plan | Length | Price | Per month |
|---|---|---|---|
| Monthly | 1 month | $5.99 | $5.99 |
| Quarterly | 3 months | $14.99 | $4.99 |
| Annual | 12 months | $47.99 | $3.99 |
What Premium includes, and how renewal and cancellation work, is set out in our Terms of Service, section 8.
06Refunds
When money comes back to you, and how much, is set out in our Refund Policy. Questions about a price: ask@avokindo.com.